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FT CRM
Welcome to Fast Track CRM
Product Overview
Report A Problem
New Support Chat - and what makes it different
Support Chat: FAQs
Accessing Fast Track CRM
Getting Started
Localisation
Activities
Setting up an Activity
Automated Activity
Firing Conditions
Triggers
Trigger Types
Player Feature - Movement Trigger
Commonly Used Triggers
How Does it Work?
And/Or Correlation Logic
Using the Clone Feature
Segments
New Segment Builder (Coming soon)
NEW!
Segmentation Rule Builder
Segment Fields
Smart Segments
Communication Profiles (Translations)
Calculated Segment Fields
Uploading Segments
Blocked & Excluded Players
Actions
Action Groups
Emails
SMS
On-Site Notifications
Rich Inbox Messages
Push Notifications
NEW!
Add to Lifecycle Action
Translations
Scheduled Actions
#-Variables
Action Groups and A/B Testing
Control Groups
Internal Communications
Failed Actions
Callback Actions
NEW!
Quality Assurance
QA for Activities
QA for Lifecycles
Activity Testing
Setting Up a Test User
Testing an Activity
Organisation
Projects
Project Statuses
Tags, Notes & Grouping
Media Library
Email Templates
Drag and Drop Builder
Builder Sections
Saved Blocks
HTML Editor
Content Blocks
FT Conditions
How To Create An Email
Users & Permissions
Activity Dashboard
Manage Unsubscribe Pages
Useful Tools
NEW!
Live Debug Console
Manage Segment Fields
Manage Trigger Events
Archive
Player Profile
Player Info
Player Timeline
Movements
Rewards
Lifecycles
What Are Lifecycles
Lifecycle Terminology
Lifecycle Statuses
Lifecycle Segments
Lifecycle A/B Testing
Lifecycle Control Groups
Player Origins
Managing Player Origins
Player Origins In Use
Churn Prevention
Churn Prediction Model (Basic)
Churn Casino Prediction Model (AI-Powered)
Churn Sportsbook Prediction Model (AI-Powered)
NEW!
Personas (Coming soon)
NEW!
Data Migration Portal
AI Tuning
Broadcasting - Telegram
NEW!
Ad Platforms
Enteractive Reactivation
Fast Track AI
Welcome to Fast Track AI
NEW!
Adding Approved Recipients
NEW!
Create Activities
NEW!
Create Cohorts
NEW!
Insights & Analytics
The Data Studio
Dashboards
Private & Brand Dashboards
Create a Dashboard
Edit a Dashboard
System Dashboards
Active Players Dashboard
Widgets
Measures & Dimensions
Chart Types
Table
Line
Area
Bar
Mixed
Pie
Number
Funnel
Period Conversion
2D Breakdown
Growth Number
Explore
Query Editor
Soft & Strict Data
The Singularity Model
The Singularity Model
Getting Started
Dashboard
Feature Types
Setting Up Feature Types
Player Features
Setting-up Player Features
Manage Movements
Real-Time Movements
Time-Based Queries
Player Feature Dashboard
Player Feature - Active State
Player Feature - Player Online State
Player Feature - Conversion State
Player Feature - Inactive State
Player Feature - Lifestage
Player Feature - Acquisition Source
Player Feature - Predicted Deposit Bracket
Player Feature - Predicted Bet Amount on Slots
Player Feature - First Deposit Amount
Player Feature - Most Active Day of Week
Player Feature - Previously Played Products
Player Feature - Preferred Offer Type
Player Feature - Opted In Channels
Player Feature - Most Cost-Efficient Outbound Channel
Player Feature - Optimal Time of the Day
NEW!
Player Feature - Monthly Deposit Potential
Player Feature - Preferred Product
NEW!
Content Features
Content Library
Action Groups (1:1 Experiences)
Collections
Running with 1:1 Experiences - Use Case
NEW!
1:1 Experiences In Action
Smart Time of Day
Smart Channel
Use Case: Product & Game Preference
Player Feature Segmentation
Markets (Coming Soon!)
NEW!
Use Cases
Creating a Segment from a Dashboard/Widget
How to save money with a Game Provider Dashboard
Creating automated communications for approved deposits
Creating automated internal alerts
Creating automated player experiences with Sportsbook Events
NEW!
Rewards
Welcome to Rewards
Product overview
Rewards FAQ
Setting Up My Rewards: Step-by-Step Guide
My Rewards
Branding
Custom Pages
NEW!
Labels
NEW!
Bonuses
Games
Game Lists
NEW!
Challenges
Sports Challenge
NEW!
Wheels
Promotional Calendars
Virtual Currencies
Shops
Shop Items
Levels & Progression
Tournaments
NEW!
How to Manage Tournaments
World Cup 2026 Match Day Predictor
NEW!
Rewards Insights in Data Studio
Credit Reward Action
Rewards Design Sizing Guide
Event Requirements for Loyalty and Challenges

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